Whether you are a service provider, a broker, or an international corporation, we meet your customers’ needs for household.
We are with you 24/7 in emergencies and when requested
In case of any accident or mishap that your customers may experience in their houses (water leak, locksmith issue, broken boiler tank, etc.) AXA Partners stands by your customers.
We help you look after the comfort and security of your customers at home by providing them a 24/7 support.
- +10,000
+10,000providers in 22 countries
covering all areas of intervention including plumbing, electricity, heating and locksmiths
AXA Partners’ Business Partners Satisfaction Survey B-Pulse, Dec. 2020 - +1.3
+1.3million
cases handled worldwide
AXA Partners’ Business Partners Satisfaction Survey B-Pulse, Dec. 2020 - <2 hours
<2 hoursthe average time
it takes for a provider to arrive at the premises to end the emergency situation
AXA Partners’ Business Partners Satisfaction Survey B-Pulse, Dec. 2020
Home assistance need propagated after the Covid-19
In the current environment After the Covid-19 pandemic which entered our lives in 2019, people are spending much more time in their homes (working, retiring...) and consumption of Home Services is strongly increasing. As Axa Partners, We have actively invested to bring customers reassuring home solutions in all circumstances.
- An enriched and comprehensive value proposition from emergency to day to day home services
- A trusted network of accredited craftsmen
- State of the art 24/7 operations
Staying one step ahead in a changing world
With remote working and hybrid business models becoming widespread after 2020, new needs of customers have begun to emerge. (energy management, green eco-friendly products/solutions, etc.). We are pioneer in today’s fast-changing world, delivering new solutions in fully automatized and digitalized ways to answer customer expectations and to help enhance loyalty.
Combining high-quality emergency and comfort services
We are offering 24/7 services to your customers, to answer their new emerging needs.
Leveraging Innovation to deliver customer centric solutions
- We addresses new customer needs with simplified, personalized, and seamless experiences.
- We provide digitalized and automatized solutions to deliver a state of the art 24/7 customer experience.
- We constantly enrich our offers with emergency and non-emergency solutions to ensure customers will be served in any circumstances.
- Our capabilities could give us the flexibility to consider developing new services customers could expect.
- In line with our policy of “One AXA” and “Customer First,” we design our services to be simple, rapid, and intuitive.
OUR RANGE OF SOLUTIONS
Home/Workplace Assistance
AXA Partners provides Home / Workplace Assistance services through its network of providers throughout Turkey and our call center provides solutions to emergency situations in homes or workplaces 24/ 7. Various assistance services such as sending ambulance to the home/workplace, sending locksmiths, glass replacement, utilities troubleshooting are provided within the scope of home/workplace assistance.
Home Repair
AXA Partners' expert building repair team and contracted institutions provide various services such as tile replacement, mold removal, wall painting, parquet repair, repair of damage due to fire and wallpaper coating.
Home Mini Repair
AXA Partners, with its Residential Mini Repair service, provides repair of minor damages such as scratches, cracks, punctures, accidental breakages or burns of furniture, appliances and floor coverings.
Air Conditioning & Boiler Maintenance
It is recommended to perform annual maintenance on air conditioners and & boilers to ensure longevity and healthy use. AXA Partners carries out the maintenance operations of boilers & air conditioners throughout the country through its reliable network of providers.
Reinsurance Expert view local
Alexis de Beauregard
Head of Home Business Line, AXA Partners
Spending more time in their homes, people seek comfort & serenity but consume ever more services, looking for rapid interventions and convenience. At AXA Partners, we constantly invest in enhancing our state of the art multi-channel customer experience (phone & digital) but also in enriching our range of services to ensure we always stand close to your customers and serve them the best they expect.