Privacy Policy

INTER PARTNER ASSISTANCE YARDIM VE DESTEK HİZMETLERİ TİCARET ANONİM ŞİRKETİ (“IPA”) respects your privacy and ensures that all Personal Data is processed in accordance with Turkish Personal Data Protection Legislation, in particular the Turkish Personal Data Protection Law No. 6698 and secondarily the General Data Protection Regulation (No. 2016/679) ("GDPR").

In order to fulfil the disclosure obligation arising from Article 10 of the Law No. 6698 on the Protection of Personal Data (‘KVKK’) and the provisions of the relevant legislation, we submit the following explanations to the information of you, our valuable data subjects.

This axapartners.com.tr website (hereinafter "Website") aims to present the various services offered by the entities IPA and AXA Partners Türkiye, companies of the AXA Partners Group Inter Partner Assistance Yardım ve Destek Hiz.Tic. A.Ş.. This Privacy Policy (hereinafter "Policy") applies exclusively to the processing of your Personal Data when you contact us via the Website or via our call centre to obtain general information through the "Contact us" section.

You will also find links directing you to more specific information regarding the processing of your Personal Data when you are a customer (or a customer of one of our partners) for the following services:

You will also find links directing you to more specific information regarding the processing of your Personal Data when you are a customer (or a customer of one of our partners) for the following services:

§  Automobile assistance, travel assistance, home assistance, health assistance, service provided by Inter Partner Assistance Yardım ve Destek Hiz. Tic. A.Ş. (IPA);  Automobile assistance, travel assistance, home assistance, health assistance, service provided by Inter Partner Assistance Yardım ve Destek Hiz. Tic. A.Ş. (IPA);

Personal Data means any information relating to an identified or identifiable natural person (a data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

In the context of this Policy, as a data subject, you will hereinafter be referred to as “you”.

When you contact us via the dedicated form on this Website, acts as the Data Controller of your Personal Data (that is, it determines the purposes and means of the processing of your Data), the recipient of this request, namely:

• Inter Partner Assistance Yardım Ve Destek Hizmetleri Ticaret Anonim Şirketi (“IPA”)
• E-mail: interpartnerassistance@hs03.kep.tr, info@ipaistanbul.com
• Addresses: Yamanevler Mah. Site Yolu Cad. No:5 Kat:5 İç Kapı No:13-14 Ümraniye/İstanbul

The Data Controller for the processing of Personal Data carried out on this Website is hereinafter referred to as "we".

For all activities carried out by IPA, information regarding the processing of your Personal Data as a customer is also mentioned in the documentation provided to you upon your subscription, such as the general terms of your insurance policy.

Whether or not the provision of your Personal Data to us is mandatory will be indicated to you at the time of collection of such data (e.g., by an asterisk on the collection form). If you do not provide the Personal Data identified as mandatory, we may be unable to properly interact with you.

IPA processes identity data (name, surname, TR ID number, date of birth) and contact data ( phone, address, email), policy info, vehicle info  obtained through our website and call centre within the scope of the relevant legislation and contracts made in accordance with the law for the following purposes:

• To fulfil all kinds of product and service requests,
• Provide information,
• To determine the information of the person making the request,
• To organise all records and documents that will be the basis of the request in electronic or paper media;
• To comply with the information storage, reporting and information obligations stipulated within the framework of legislation and contracts;
• To be able to provide other products/services requested and to fulfil the requirements of the contract you have concluded.
• Responding to any request for information that you may have sent us through contact form.

The processing of your personal data is based on the consent you give on the contact form.

In this context, you have the following rights as a personal data subject;

• To learn whether your personal data is being processed,
• Request information if your personal data has been processed,
• To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
• To know the third parties to whom your personal data is transferred domestically or abroad,
• To request correction of your personal data in case of incomplete or incorrect processing,
• Request deletion or destruction of your personal data,
• In case your personal data is corrected, deleted or destroyed, to request that these transactions be notified to third parties to whom your personal data has been transferred,
• Object to the occurrence of a result against you by analysing your processed data exclusively through automated systems,
• In case you suffer damage due to unlawful processing of your personal data, to request compensation for the damage,

Requests submitted within this scope will be finalised by IPA free of charge within thirty days at the latest. However, if a fee is stipulated by the Personal Data Protection Board, the IPA may charge the fee in the tariff determined by the IPA.

• Contact Information;

Data Controller: Inter Partner Assistance Yardim Ve Destek Hizmetleri Ticaret Anonim Şirketi

E-mail: interpartnerassistance@hs03.kep.tr, info@ipaistanbul.com

Address: Yamanevler Mah. Site Yolu Cad. No:5 Floor:5 Interior Door No:13-14 Ümraniye/Istanbul

For the proper fulfilment of your thirty-day legal right, your applications sent by cargo must be notarised or registered with return receipt. Applications within this scope will be accepted following the identity verification to be made by us, and the relevant persons will be responded in writing or electronically within the legal periods.

Your Personal Data will be kept for 10 years from the receipt of the request or throughout the calendar year in which you submitted your request.

This Website may also collect Personal Data about you through cookies. You can refer to our Cookie Policy for any information regarding our use of your browsing data during your visit to our Website. You can also modify your cookie collection preferences at any time via the Cookie Preferences Center on the Website.

Your personal data are processed for current, specific, explicit and legitimate purposes, when necessary, in accordance with the principles of limited and measured retention for the period stipulated in the relevant legislation or required for the purpose for which they are processed.

Provided that the conditions stipulated in Articles 8 and 9 of the Law on the Protection of Personal Data are complied with and the necessary security measures are taken, limited to the purposes listed in this notification, your personal data may be transferred to our domestic and foreign centres and affiliates within the AXA Partners Group or even the Axa Group and also Turkish authorities, to the private and/or public institutions and organisations, our suppliers, supervisory and regulatory authorities, suppliers or contractors from which we receive and/or provide services, with whom we cooperate in order to carry out our activities subject to the purposes specified in the legislation.

We use appropriate technical and organizational measures designed to protect the personal information about you. The measures that we provide are designed to ensure a sufficient level of security appropriate to the risk of the processing activity of your personal information, in line with AXA standards.

No automated decision making is performed for processing described in this Policy.

The Personal Data we process is directly collected from you by the contact form, insurance companies and call center.

Requests regarding data processing activities must be submitted to the data controller in writing or by other methods to be determined by the Personal Data Protection Board. The data controller shall finalise the requests in the application free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request. However, if the transaction requires an additional cost, the fee in the tariff determined by the Board may be charged. The data controller accepts the request or rejects it by explaining the reason and notifies the relevant person in writing or electronically. If the request in the application is accepted, the data controller shall fulfil the requirement. In case the application is caused by the error of the data controller, the fee charged shall be refunded to the person concerned.

In cases where the application is rejected, the response is found insufficient or the application is not responded in due time; You can file a complaint to the Personal Data Protection Board within thirty days from the date of learning the response of the data controller and in any case within sixty days from the date of application.

For detailed information, see https://sikayet.kvkk.gov.tr

A complaint cannot be filed to the Board without exhausting the above-mentioned remedies.

In case your right of personality is violated, you reserve the right to compensation according to general provisions.

We may update this Policy in response to legal, technical, or commercial changes. When we update our Policy, we will take appropriate measures to inform you, in line with the significance of the changes we make. We will obtain your consent for any significant modification of the Policy for the protection of your Personal Data if required by applicable data protection laws.

You can see when this Policy was last updated by checking the "last updated" date displayed below.

Its last update was on July 12, 2024.