"THE ESSENTIALS"
You’ll find in this 20-page document a comprehensive overview about who we are, our mission, activities, commitments and protection solutions to protect what matters.
We are with you under any circumstance
Combining our expertise and experience with passion, we offer world-class solutions to our business partners and customers.
Our mission is to be there for you in both ordinary and extraordinary situations. We see your success as our success, so we are on the side of our customers in every situation.
- 1000+1000+
Partnerships
- 9,000+9,000+
Employees worldwide
- 24/724/7
Dedicated call centres
Our Manifesto
We work with our business partners to create solutions that protect what matters when it matters. Always pushing our limits, we are expanding our areas of expertise and adapting our solutions to safeguard health and quality of life, promoting individual success and collective progress.
As lives and businesses evolve through new technologies, and as new risks arise, we also evolve our products to offer more comprehensive solutions. Thanks to our global network of experts and our passion for protection we develop innovative partnerships to offer solutions that are adapted and accessible to all.
Discover our activities in our booklet
People are our driving force
We design insurance solutions and services that fit our clients’ requirements. Our business is, and always has been, entirely people-led. When people call on us for help and protection they are met with a smile, a sympathetic ear, and a can-do attitude.
Technology is our ally
We harness the latest digital technology in the service of your business. We do not view technology as separate from people - we believe that innovation only makes sense if it is useful and that data’s main role should be to deliver efficient, customized and actionable service.
Our network is our strength
As a wholly owned subsidiary of AXA Group, we are trusted and recognized worldwide for our unparalleled network of experts protecting property, people, and financial assets.
Service is our added value
The quality of service that we provide to your customers adds an extra dimension to your offering, which can present new solutions and growth opportunities.
When Accor wanted to provide health coverage to its customers during the Covid-19 pandemic, we created a 24/7 English language telemedicine platform that gave its hotel guests access to AXA’s doctor and hospital network.
Enhancing the customer experience is our goal
Our performance-boosting solutions and services help businesses increase their customer satisfaction, build loyalty, and expand their customer base.
Responding to business partners' needs
- We support and accelerate your growth
We offer a wide range of services through our global network of recognized experts and providers that allows us to design the solutions that help you grow your business and stand out from competitors.
- We help you grasp new opportunities
To stay ahead in an ever-changing world, you may want to launch new services or expand your value proposition. We are there to support you, creating innovative and imaginative solutions tailored to your customers’ evolving needs.
- We enhance the customer experience
We try to predict what your customers may want next and provide insurance solutions and services that give them peace of mind at every point in their lives, whether it is routine coverage or emergency assistance. This will boost
your company’s performance and increase
the satisfaction and loyalty of your
customers. - Forward-looking customer care is in our DNA
We have been a pioneer in the field of assistance since 1959. We continue to offer our emergency assistance expertise to your customers with our ever-developing technology in the fields of motor, housing, travel and health.
- Our strength – the AXA reputation and network
As a wholly owned subsidiary of AXA Group we are trusted and recognized worldwide, with a global network of professionals who are ready to serve your customers’ needs.