You can contact us for more information about our technological solutions.
We harness technology and innovation to allow business partners’ growth opportunities to flourish
As customers’ needs and behaviors are shifting really fast, adapting and keeping ahead of their expectations and market standards has never been more relevant and challenging. Businesses must constantly gear their products and services to provide tailored experiences, transforming and reshaping their strategies.
To do this, innovation is key. At AXA Partners, we help our business partners to take a fresh look at their business challenges in order to digitally embed services in their customer journey. With technology and agility as integral part of our creation process, we develop and provide reliable, seamless solutions that can be easily integrated into their own information systems. As a result, our business partners can propose the right service or protection at the right time in their customer journey.
Along with our co-creation approach with them, our data processing and technology such as artificial intelligence (AI) and application programing interfaces (APIs) help us develop digital services and solutions to better protect and serve customers. In addition, being able to build the best tech solution in-house or in start-ups in our network, makes us particularly efficient. We develop smart, scalable, innovative services that adapt to ever-changing needs, new contexts and new technologies. Our main driver is to meet the expectations of our partners to design collaborative, custom solutions that are in line with what their customers expect.
- 2
2awarded solutions
with an EFMA-Accenture silver medal in 2021
- 1 Billion
1 Billioninvested by AXA
into innovation between 2015 and 2020
Accelerating time-to market with seamless and “plug-and-play” solutions
With today’s fast-changing markets, you need innovative solutions to improve your value proposition and remain competitive. We have developed an API platform dedicated to the IT teams of our partners to allow them to easily integrate our solutions into their IT environment, that enables to :
- Test early, learn fast, adapt easily. APIs can create new services quickly and improve them.
- Create bespoke services based on the emerging needs of their customers.
- Enable collaboration and innovation across business and IT ecosystems.
Thanks to APIs, we connect seamlessly to our business partners’ information ecosystems. This way we help them generate more value to customer journeys as they are able to develop tailor-made services and protection solutions.
This approach allowed us to co-create the tailored solution for Accor, developed to provide worldwide safe travel during the Covid-19 pandemic. Within a month, our co-creation unit L’Atelier and Accor, designed a solution for Accor’s guests in the 5,100 hotels in 110 countries. Using a design thinking methodology, we balanced human needs with technological and economic viability.
This helped us formulate a compelling value proposition for medical assistance free of charge as part of Accor’s loyalty program. Now Accor’s customers can enjoy complete peace of mind worldwide, knowing they have access to AXA Partners’ 24/7 medical network and teleconsultation services.
More secure, personalized and efficient customer journeys
When customers need it, we are able to ensure reliability and provide live monitoring possibilities to the customer.
The best example of this is Geolocation, created to assist clients after a car breakdown. Geolocation is a service offered to customers following their towing request. It informs the customer about the entire cycle of the process from the time of departure of the tow truck until it is delivered to the repair shop. With Geolocation, the customers are provided various services such as information via SMS when the tow truck departs, monitoring the location of the truck live on the map, checking the plate number of the tow truck and information regarding the delivery of the vehicle to the repair shop.
